What should I pay attention to when sending samples of fiberglass grating panels to customers?
Manufacturers of fiberglass grating panels usually send users some samples first to let them know the quality of the products before making an order selection. But we all know that the delivery of samples is not random, especially for some industry products. The satisfaction of customers who send samples directly determines the success of their orders. So what should be paid attention to when sending fiberglass grating plate samples to customers?
1. Before sending the samples, you must discuss the specific matters of sample delivery with the customer
It is not recommended to send samples completely free of charge. Of course, most foreign trade salespeople hope that customers can proactively bear the cost of sending samples, as there are too many customers who require samples, and each one is free, which indeed requires a significant cost. So sending samples must be charged, and only things that cost money will be more valued by customers, while also saving costs for foreign trade companies.
2. Be sure to contact the customer more before sending the sample
You can find any inexplicable topic, such as his address and fax number. Firstly, it is to make customers feel your thoughtful service, and secondly, it is to deepen their impression of you. Try to learn as much as possible about the situation of the client company, find common topics, recommend new products to customers, and hope that they support your business. You are willing to offer them a good price.
3. When sending samples, make a sample label with information about your company and products, such as supplier name, contact information, product HS code, product quotation, and so on. This can deepen the customer's impression of you. Many people do not leave this information, and customers receive samples without even knowing which one belongs to your company.
4. After the sample is sent out, check the whereabouts of the order at any time and promptly notify the customer of the sample status.
Send a copy of the order number to the customer for their own reference. Once the information shows that the customer has signed for it, promptly follow up with the customer, inquire if they are satisfied with the sample, and ask them to provide some suggestions for improvement. If the customer is not satisfied, you can also ask if a new sample needs to be made. Regardless of whether the customer places an order or not, you should try not to lose contact with the customer. The customer may not reply after receiving the sample, and you should also try to ask the customer as thoughtfully as possible
What should be noted when sending samples of fiberglass grating panels to customers? Manufacturers should pay attention to these points when sending samples in the future. Increase transaction rate and avoid losses.
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